Qantas will outsource 850 head office jobs to consultancy firm Accenture as part of a plan to overhaul its legacy IT systems and prepare for the increasing role of artificial intelligence in the travel industry.
In an internal note sent on Tuesday, Qantas chief executive Vanessa Hudson told staff the first round of job cuts would happen mid next year, saying the deal with Accenture would eliminate the complexity of its current IT systems.
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