Insurance brokers tell Nicky Campbell how their jobs are completely disrupted by the Microsoft outage.
Microsoft users across the world are being affected by an outage to tools like Outlook, Teams and Copilot.
With more than 430 million people known to use the Microsoft product, the side effects will be far reaching.
BBC Radio 5 Live's Nicky Campbell spoke to two insurance brokers in London, who shared how their jobs had been interuppted by the outage.
Read more: What we know about the outage.
Compare how 6 other independent news outlets reported on this story.
Microsoft had over 450 million paid user licenses as of January 2026, all unable to access their emails for over 24 hours.
Some of Microsoft’s most popular products, including Outlook, Teams and Copilot, stopped working across the world. Burt the company says it is seeing “encouraging recovery progress”.
Governments, businesses, individuals were disrupted globally as server failures stretch into second day.
Hospitals, GPs, police forces and property agents have had to find a workaround for Microsoft packages
Microsoft rules out any malicious "cyber or AI" activity after a worldwide outage disrupted healthcare services, delayed corporate earnings reports and left schools struggling to communicate.
The company says a bad update—not a cyberattack or AI—caused its servers around the world to crash.
