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How Graham Turner’s cost-cutting mistake almost grounded Flight Centre

The Australian Financial Review (AFR) •
October 21, 2026 • 06:00 PM
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Sometimes strategies aimed at helping end up causing havoc, as a former insider at Flight Centre reveals in an edited extract of her new book.

How Graham Turner’s cost-cutting mistake almost grounded Flight Centre

Sometimes strategies that are meant to help end up causing havoc.

To a casual observer in early 2004, Flight Centre hadn’t changed.

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