The success of democratic system of governance lies not only in the government’s policies, programmes and their announcements. It depends on the quality of public service that the people receive in their daily life and the changes that they experience as an outcome. How accountable the government is to the citizens, how effectively the government offices perform their jobs and how easily the state services are accessible to the common people determine the true state of good governance. That’s why it is the key requirement of the time to make the public administration result- oriented, transparent, responsible and citizen-friendly.
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