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Disgruntled employees using AI to fire off complaints to HR

The Australian Financial Review (AFR) •
November 03, 2026 • 06:00 PM
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Experts are split on whether a rise in artificial intelligence-generated complaints from staff is a risk for HR departments or a positive sign that workers can report issues.

Disgruntled employees using AI to fire off complaints to HR

The surge of written submissions drafted using artificial intelligence that has affected the Fair Work Commission and the courts is also plaguing companies, as disgruntled employees use the technology to help them write complaints about colleagues’ poor behaviour, human resources experts say.

Sarah McCann-Bartlett, chief executive of the Australian HR Institute, said 32 per cent of her members had reported an increase in informal grievances in the September quarter, many of which were written using AI.

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