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ASIC threatens to sue super funds over customer service failures

The Australian Financial Review (AFR) •
November 01, 2026 • 06:00 PM
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The corporate regulator says it could take trustees to court and claw back executive bonuses after it catalogued a litany of failures on customer complaints.

ASIC threatens to sue super funds over customer service failures

The corporate watchdog is threatening to sue superannuation funds for repeatedly ignoring complaints after its sector-wide review revealed shocking failures to properly monitor and handle customer problems and identify systemic issues.

ASIC commissioner Simone Constant said the regulator opened inquiries after it trawled through super fund member complaints from the past two years and identified serious and systemic shortfalls.

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